Returns & Refunds Policy
This policy covers the physical products we sell in our shop and on our website.
Our art & craft workshop cancellation policy is separate.
Please come into the shop, phone or email us within 30 days of your purchase if you wish to return an item to us for a credit, refund or replacement. To be eligible for a return, the item must be unused and in the same condition that you received it including being in the original packaging. We require a receipt or proof of purchase.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to confirm we have received it. If your refund is approved, we will process your refund and credit your credit / debit card or original method of payment, within 5 days. If you don't receive your refund, please contact us at firstname.lastname@example.org.
Only regular priced items may be refunded, unfortunately sale items cannot be refunded unless they are faulty.
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at email@example.com and send your item to: 10 Marine Place Seaton GB EX12 2QL.
Unless the item is faulty, you will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
If you are shipping an item over £50, consider using a trackable shipping service or purchasing shipping insurance.