Our Delivery Policy

We're now in the busiest time of the year for our postal services, so parcels may take a little longer to arrive than they normally do. 

We aim to send orders out either on the day we receive them or on the next working day. As a small business, we need to charge for postage. We try to set our rates to just cover the cost of posting and packing. Our delivery charges are calculated using the total weight of your order during check out.

We always do our best to wrap the items so that they are not damaged in the post. Where possible we reuse packaging to reduce the environmental impact. Our own tissue paper is eco-friendly - recyclable, compostable and biodegradable.

We send each order to the address the customer gives us when they place the order. It is the customers responsibility to give us the correct, full postal address. If the address is wrong or incomplete there is a risk the parcel may not be delivered and we would not be able to claim any compensation from Royal Mail. In this case, we would not be able to compensate the customer for non delivery of the order.

UK
We send out small parcels up to 2kg via Royal Mail 1st class tracked or 2nd class tracked. For larger and / or heavier parcels we try and find the most cost effective service. Our charges:

2nd Class
Up to 2kg £4.50
2 - 5kg £7.50

1st Class
Up to 2kg £5.50
2 - 5kg £8.50

Tracked and delivered within 48 hours
Up to 4.5kg £10

Standard Delivery (usually within 3 days)

5 to 10kg  £9.50

 

 

 

EUROPE
We send out small parcels up to 2kg via Royal Mail. For larger and / or heavier parcels we try and find the most cost effective service. If you think our charges look high for your parcel, please email us and we'll see if we can reduce them while still covering our costs.

REST OF THE WORLD
We send out small parcels up to 2kg via Royal Mail standard tracked. For larger and / or heavier parcels we try and find the most cost effective service. Our charges depend on the country / delivery zone and are intended just to cover the cost of packing & postage. The postage cost will be added as you check out. We are happy to give you an estimate of postage before you place your order.

If you think our charges look high for your parcel, please email us and we'll see if we can reduce them while still covering our costs.

hello@coastalcraftcollective.co.uk